savoir traiter les appels frustrants

4 août 2014


Savoir traiter les appels « frustrants »





> > ·         Voici 2 petits trucs pour traiter les spécialistes du télé-marketing

> > ·Les 3 petits mots qui fonctionnent parfaitement sont :

> > ·         « un moment SVP»

> > ·         > > > > > > > 

> > ·         Dire ces 3 mots, tout en déposant votre combiné de téléphone et en vaquant à vos occupations

(au lieu de raccrocher immédiatement) rendrait les appels de  télé-marketing tellement longs et coûteux que les ventes ralentiraient.

> > 

> > ·         Par la suite vous entendrez le « beep-beep-beep » et vous saurez qu’il est temps de revenir au combiné et de raccrocher

et la tâche est complétée.

> > ·         Ces trois petits mots aideront à éliminer la sollicitation téléphonique.

> > 

> > 

> > ·         2)Recevez-vous ces coups de téléphone frustrants où personne n’est à l’autre bout ?… > > > > > > >   

> > ·         Ceci est une technique de télémarketing où une machine compose l’appel et enregistre le moment de la journée

où vous répondez au téléphone. > > > > > > >  

> > ·         Cette technique est utilisée pour déterminer le meilleur moment de la journée pour qu’une vraie vendeuse (ou vendeur)

vous appelle afin de parler à quelqu’un au bout du fil. > > > > > > >    

> > ·         Après avoir DÉCROCHÉ, voici ce que vous pouvez faire si vous notez qu’il n’y a personne au bout du fil :

« #pendant 6 ou 7 fois. Ceci perturbe la machine qui compose

l’appel et élimine votre numéro de leur système. Ceci est certes regrettable, mais pour eux seulement! > > > > > > >   




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